Whether you are looking to renew an existing support agreement; add additional offerings; upgrade; consolidate complex multivendor contracts; or provide support for critical business system and applications; Recarta’s Annuity Services team are on hand to manage and simplify the process for you.
The Recarta offerings are a range of products designed to help you maximise your systems availability through the provision of trusted expertise focused on both operations and incident management.
IBM Hardware Maintenance Services
The backbone of post warranty hardware support, IBM Hardware Maintenance is a post-warranty offering, which provides continuity of service for post warranty, and the foundation for enhanced services. Featuring patches, updates and expert technical support.
IBM Software Maintenance Services
Software Maintenance Services is the perfect solution for businesses seeking to balance the need for always-on availability with shrinking budgets. SWMA provides our clients with a single source of support – thereby freeing up system and software resource for more productive projects.
IBM Multivendor Support
A comprehensive solution that helps our clients optimise their investments. This service is ideal for clients who are seeking to consolidate disparate and unsatisfactory support services, and renewal dates into one manageable contract with a single point of contact.
IBM Major Event Support
Major Event Support provides targeted proactive and enhanced reactive support for your most important systems during critical periods.
IBM Service Extension
A lack of in-house expertise for end of service IBM software can lead to extended downtime that may disrupt your business operations. IBM service extensions can provide extended support for 2 or 3 years after the official end of service dates.
IBM Enhanced Technical Support
Enhanced Technical Support bridges the gap between hardware and software support, providing you with a dedicated account advocate who works with you to help maximise your IT systems availability.
IBM Multimedia Services
In the event of a hard drive or flash memory failure, you need to protect one of your most important assets – client data. Typically, replaced media components become the property of the manufacturer and may be refurbished and sold. Though unlikely, it is possible that confidential data could be exposed. As a result, your organization may face penalties from noncompliance with privacy regulations.
IBM Passport Advantage
Passport Advantage and Passport Advantage Express are the volume licensing programs from IBM Software and provide the prime route for acquisition of the vast majority of IBM Software products. It is the vehicle for acquiring IBM Software Licences and Software Maintenance.
IBM Technical Support Appliance
The Technical Support Appliance (TSA) is designed to improve IT uptime, streamline inventory management, ease support-contract reconciliation and reduce gaps in support coverage. The IBM TSA can intelligently gather IT inventory and analyse its support-coverage status.
IBM Global Total Microcode
If you’re like most organizations, your business is highly dependent upon your IT infrastructure. Should obsolete microcode cause system failure, your operations can come to a halt and security issues might arise.
IBM Proactive Storage Check
In a dynamic infrastructure, IBM recommends to carry out a proactive system check at least twice a year to identify sources of problems and avoid outages.
IBM Service Reviews
A central feature of all Recarta contracts are regular Service Reviews. We recommend that these take place quarterly, but frequency can be agreed in advance of contract commencement with each client.