IBM System X Lenovo Support Update

Following the announcement that IBM and Lenovo have entered into a definitive agreement in which Lenovo acquired IBM’s x86 server business I thought I would share some information below about what is happening with your hardware maintenance agreements;

  • ServicePacs will be rebranded to Lenovo Services – Same team, same portfolio, same tools and processes under the Lenovo brand.
  • ServiceSuite contracts and renewals for inscope products will be transferred to Lenovo.
  • General availability of Lenovo contracts starting January 1st 2015!
  • All administrative processes to fulfil and manage contracts and inventory will remain with IBM under Lenovo control.

Service Delivery / Client Experience

  • Hardware Delivery remains IBM responsibility for 5 years – same call numbers, same tools, same people.
  • Authorised Warranty Service provider (AWSP) program ownership moves from IBM to Lenovo – same team, tools, processes.
  • Software Support Delivery and Storage remains IBM responsibility – same call numbers, same tools, same people

List of available Lenovo Services part numbers can be found at this website ( x86 Part Number List available at Lenovo) http://www.ibm.com/partnerworld/page/XSK03117USEN

Important Dates: The last date to order IBM ServicePacs is 30th Dec.

If you require any further information on the please contact me on 01306 646669 or email me at kelly.russell-price@recarta.co.uk