IBM Multi-Vendor Support Services

IBM Maintenance Services for non-IBM Products offer customised services to help simplify the complexity of managing maintenance within a client’s multivendor environment:

  • Single price, single contract and single invoice for IBM and non IBM systems
  • End to end support covering the entire data center (IBM & non IBM) – network, servers, storage, cloud capabilities
  • Consolidated performance tracking and reporting
  • Transition management services
  • Project management for integrated maintenance activities

Value for the Client

  • Single point of contact, one problem owner and one contract
  • Significant lower maintenance cost with higher SLAs and efficiency
  • Reduced local efforts for procurement and IT operation team