IBM Terminates Per Call Maintenance August 2021

IBM Ends per-call Technical Support Maintenance services

  • IBM

Prepare for end of PER-CALL service from IBM

Effective November 8, 2021, IBM will no longer provide per-call repairservices’ (also known as hourly repair services, per-incident, time and material)on IBM Power Systems and IBM System Storage machines, including predecessorand successor machines, effective three months after these machines enter end ofservice (EoS) status.

Per-call services are defined as repair services performed on equipment that is notcovered by an IBM Service Agreement.

Clients may obtain post-EoS support via an IBM Hardware Extension Agreement,which is made available for a limited number of IBM products and within selectmarkets.

If you are currently using the IBM hourly maintenance service, contact Recarta to discuss our Token support services. We support both IBM Power and IBM storage products.