IBM i5/OS V5R4 Service Extension

  • IBM

From 1st October 2013 customers still using V5R4 i5/OS will need to take out IBM Extended Support to receive continued access to IBM technical support.

The service extension can provide up to three years of extended support for i5/OS V5R4 after the official 30th September 2013 end of service date.

Benefits

– Allows unlimited calls to be placed
– Enhances your IT availability and performance
– Supports your IT staff productivity with easy access to skilled specialists
– Offers reassurance and peace of mind
– Enables faster problem determination and resolution

IBM offers easy access to technical support specialists either by phone or via electronic means. They will assist you with:

– Support for new defects
– Guidance on known defects
– ‘How to’ advice and guidance for usage and installation questions
– Help in isolating the cause of the problem
– Interpretation of product documentation
– Searching existing databases for known problems

Customers needing V5R4 Extended Support must have valid IBM Software Maintenance in place.

If you have any questions please contact us by email sales@recarta.co.uk or simply request a consultation.